Refund Policy

​

1. Made-to-Order Items

• All products are made to order and require up to 28 working days for production before shipping.

• Because of this, returns are generally not accepted unless the item is faulty or damaged upon arrival.

2. Cancellations

• Orders may be cancelled within 24 hours of purchase.

• After this period, work may have begun on your order, and cancellations may not be possible.

3. Faulty or Damaged Items

• If your item arrives faulty or damaged, please contact us within 7 days of delivery at [your email].

• We may ask for photos of the damage to help resolve the issue quickly.

• Where a product is confirmed as faulty or damaged, we will arrange a replacement or refund (including postage costs).

4. Non-Returnable Items

Due to the handmade and custom nature of our products, we cannot accept returns for:

• Change of mind.

• Personalised or customised items.

• Items that have been used, altered, or not returned in their original condition.

5. Refunds

• Approved refunds will be processed back to your original payment method within 14 days of us receiving the returned item (if applicable).

• Please allow up to 5 working days for the refund to appear in your account depending on your payment provider.

6. Exchanges

• We do not currently offer exchanges, as each item is individually handmade.