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Privacy Policy

At Lugg Country & Co, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or purchase from us.

1. Information We Collect

We may collect the following information when you use our website:

  • Personal details: name, address, email, phone number (when placing an order or contacting us).

  • Payment details: processed securely through third-party providers (we do not store full card details).

  • Technical data: IP address, browser type, and usage data (via cookies and analytics tools).

  • Marketing preferences: if you sign up to our newsletter.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Provide customer support and respond to enquiries.

  • Improve our website and services.

  • Send marketing emails (only if you opt-in).

  • Comply with legal and regulatory obligations.

3. Sharing Your Information

We respect your privacy and do not sell or rent your data. We may share your data only with:

  • Trusted third-party service providers (e.g., payment processors, delivery companies).

  • Legal authorities, if required by law.

4. Cookies & Tracking

Our website uses cookies to improve your browsing experience and collect anonymous analytics data.

  • You can disable cookies in your browser settings, but some parts of the site may not function properly.

  • If we use third-party analytics (e.g. Google Analytics, Wix Analytics), they may also place cookies on your device.

5. Data Storage & Security

  • Your data is stored securely and only retained for as long as necessary to fulfil the purposes outlined in this policy.

  • We take reasonable measures to protect your information from loss, misuse, or unauthorised access.

6. Your Rights (Under GDPR & UK Data Protection Laws)

You have the right to:

  • Access the personal data we hold about you.

  • Request corrections or updates.

  • Request deletion of your data (except where we are legally required to keep it).

  • Withdraw consent to marketing at any time.

  • Complain to the Information Commissioner’s Office (ICO) if you believe your rights have been violated.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

8. Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page with a new “Last Updated” date.

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