Terms & Conditions

Welcome to Lugg Country & Co. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before using our services.

This website is operated by Lugg Country & Co (“we”, “us”, “our”).
Our products are handcrafted, meaning slight variations may occur. These are part of the unique nature of handmade goods.
By placing an order, you confirm that you are at least 18 years old or have the consent of a parent/guardian.

All products shown are subject to availability.
We reserve the right to refuse or cancel any order in cases such as product unavailability, pricing errors, or suspected fraudulent activity.
Product descriptions and photos are provided as accurately as possible, but minor differences may occur due to the handmade nature of our items.

All prices are listed in GBP (£) and include VAT where applicable.
Payment is required in full at the time of ordering.
We accept major debit/credit cards, PayPal, and other payment methods available through our checkout system.

Orders are typically dispatched within 28 business days of purchase.
Delivery times may vary depending on location and courier service.
We are not responsible for delays caused by postal services, customs, or circumstances beyond our control.

If you are not satisfied with your purchase, you may request a return within 14 days of delivery (in line with UK Consumer Contracts Regulations).
Items must be returned unused, in original packaging, and in resellable condition.
Custom-made or personalised items are non-refundable unless faulty.
Return shipping costs are the responsibility of the customer unless the item is faulty or damaged.
Refunds will be processed to the original payment method within 14 days of us receiving the returned item.

All designs, images, and content on this website are the property of Lugg Country & Co.
You may not copy, reproduce, or distribute our content or products without prior written permission.

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence.

We respect your privacy and handle personal data in accordance with GDPR.
Please see our [Privacy Policy] for full details on how we collect and use your information.

If you have any questions about these Terms & Conditions, please contact us:

📧 Email: info@luggcountryco
📍 Address: Lugg Way Leominster Herefordshire